For example, if goods have been delivered but not yet paid for. There are other options available in certain situations by using legal means. To preserve the customer relationship, you could even choose not to charge them if the customer pays the principal sum after all. You will receive the collection costs charged to your customer directly on your own account. This way, your file remains complete, including all correspondence that has been exchanged between you and your customer since the first invoice. In this process, your customer will be charged collection fees and there will - for the first time - be communication with the Payt logo. You do not outsource your debtor management, but you retain control over the process. Have you tried everything to get the invoice paid and still have not received anything? In that case, Payt can serve as a collection label. If you suspect that the customer will not pay anyway and the payment arrangement is in fact a further postponement of subsequent measures, skip this step. It depends on the situation whether it is useful to agree on a payment schedule. Agree on a payment scheduleĪgreeing on a payment schedule may offer a solution for getting the invoice paid after all, but in instalments. The legal interest is established by law as the interest that can be claimed when a debtor is in arrears. These costs relate to the costs you incur because a debtor fails to pay an invoice. When an invoice is not paid, as an entrepreneur you are entitled to claim legal interest and to charge collection costs. Claim legal interest and charge collection costs Read more about when to send a payment reminder. However, it is also possible to send it by email. It is advisable to send the reminder by registered post in order to have proof of payment. Mention any collection costs to be borne by the debtor and further legal action if a reminder is not forthcoming. Refer in the reminder to the delivery and to the invoice, but also to the earlier payment reminder and set a payment term of fourteen days (consumers). It is, however, a good idea to send business relations a reminder as well. Incidentally, it is compulsory to send a payment reminder to consumers, but not to businesses. The name ‘reminder’ indicates that measures will be taken if payment is not forthcoming. There are companies that first send a second reminder, but it is also possible to send a reminder.

Send a second reminder or demand for payment It should also be noted that the statutory interest rate applies in the event of non-payment. This is a friendly way of reminding the debtor that an amount is still outstanding. Send a payment reminder email immediately after the payment deadline. It may happen that the invoice has been forgotten. Explain beforehand that the invoice is still outstanding and that you will call to ask whether there is a reason why the invoice has not yet been paid. Contacting the debtor by telephone is a personal approach. This is a good option, for example, if the debtor normally always pays on time. It depends on the relationship with your customer whether it is useful to call first. Are there any outstanding invoices from customers? Encourage the customer to pay by following the step-by-step plan below.

Statutory interest on unpaid invoices